At HKM Group INC, we strive to provide a seamless and convenient shopping experience for our customers. This includes ensuring that your orders are delivered to you in a timely and efficient manner. We have partnered with reliable shipping providers such as FedEx and UPS to ensure that your packages are handled with care and delivered safely to your doorstep.
Shipping Methods
We offer a variety of shipping methods to cater to your specific needs. When placing an order, you will have the option to choose from the following shipping methods:
- Standard Shipping: This is our most commonly used shipping method. Packages are typically delivered within 3-5 business days.
- Expedited Shipping: If you need your order to arrive sooner, you can opt for expedited shipping. Packages sent via this method are usually delivered within 1-3 business days.
- Same-Day Delivery: For customers who require their orders urgently, we offer same-day delivery in select areas. Orders must be placed before a specified cutoff time to qualify for same-day delivery.
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. The exact shipping cost will be displayed at checkout before you proceed with your payment.
Occasionally, we may run promotions or offer free shipping on select products or orders that meet certain criteria. Please keep an eye out for any ongoing offers on our website or subscribe to our newsletter to stay updated on the latest promotions.
Order Processing Time
Once you have successfully placed an order, our team will begin processing it promptly. Order processing typically takes 1-2 business days, during which we will verify the availability of the items, pack your order, and prepare it for shipment.
Please note that order processing time may be slightly longer during peak seasons or holidays. We appreciate your patience and understanding during these times.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number can be used to monitor the progress of your shipment on the respective shipping provider’s website.
If you have created an account with us, you can also track your order by logging into your account and navigating to the “Order History” section. Here, you will find all the necessary information about your order, including the tracking number.
Shipping Restrictions
While we strive to deliver to as many locations as possible, there may be certain restrictions on shipping to certain areas. These restrictions may be imposed by our shipping providers or due to legal or logistical reasons.
If your shipping address falls within a restricted area, you will be notified during the checkout process. In such cases, we apologize for any inconvenience caused and encourage you to provide an alternative shipping address that is eligible for delivery.
Additionally, please note that we do not currently offer international shipping. We only ship within the United States.
If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team. We are here to assist you and ensure that your shopping experience with HKM Group INC is a pleasant one.